Graceful Errands – Privacy Policy
Privacy Policy
Effective Date: June 23rd, 2025
Graceful Errands ("we", "us", "our") is committed to safeguarding the privacy of our clients, employees, partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with California law, including the California Consumer Privacy Act (CCPA), the California Online Privacy Protection Act (CalOPPA), and industry best practices.
1. Information We Collect
We may collect the following types of personal information:
a. Client Information
- Full name
- Address and phone number
- Emergency contacts
- Health and mobility notes (non-medical)
- Service preferences and care notes
- Billing and payment information
b. Employee and Applicant Information
- Name, address, phone number, email
- Social Security Number (SSN)
- Employment history and references
- Background check data
- Bank details for payroll (via direct deposit)
- Emergency contacts
c. Website Visitors and Communication
- Name, email address, phone number (if submitted through our website form)
- IP address and browser data (for analytics purposes)
- Pages viewed and time spent on our site
2. How We Use Your Information
We use collected information to:
- Provide and coordinate senior support services
- Schedule appointments and communicate with clients
- Process payroll and manage human resources
- Respond to inquiries and customer service requests
- Comply with legal obligations and insurance requirements
- Improve our services and website functionality
We do not sell your personal information to third parties.
3. Sharing Your Information
We may share your information in the following cases:
- With your written consent
- With service providers who support our operations (e.g., payroll processors, software vendors)
- When legally required (e.g., subpoena, law enforcement, Adult Protective Services in cases of elder abuse)
- In emergencies to protect safety or life
All employees and contractors are bound by strict confidentiality agreements.
4. Data Protection and Retention
We implement administrative, technical, and physical safeguards to protect your personal data. This includes encryption, secure cloud storage, and access controls. We retain personal information only as long as necessary to fulfill service or legal obligations.
5. Your Rights (California Residents)
Under the CCPA, California residents have the right to:
- Know what personal data we collect and how we use it
- Request access to or deletion of your personal data
- Opt-out of any sale of personal information (we do not sell data)
- Not be discriminated against for exercising privacy rights
You may submit a data request by contacting us at:
info@gracefulerrands.com
1 (209) 576-5603
We will respond within 45 days of receiving a verifiable request.
6. Cookies and Website Tracking
We may use cookies to improve website functionality and user experience. You can disable cookies in your browser settings. We do not track users across third-party websites.
7. HIPAA Consideration
While Graceful Errands is a non-medical service provider, we uphold HIPAA-like standards when handling any health-related or private client data, including:
- Not sharing client details without authorization
- Training staff on confidentiality best practices
8. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with the updated effective date.
9. Contact Information
If you have any questions, concerns, or wish to exercise your privacy rights, please contact:
Graceful Errands
Modesto, CA
info@gracefulerrands.com
1 (209) 576-5603
